Privacy Policy

Last updated: 9 April 2026

We Shop collects and uses personal information only to operate the platform, authenticate users, process orders, coordinate delivery, maintain payment records, and provide support. This page explains the main categories of information we handle and how they are used.

Information We Collect

Account information: mobile number, password, name, email address if provided, and basic profile details.
Saved address information: address lines, landmark, label, and Pathao city, zone, and area metadata used for delivery estimation and fulfillment.
Order information: products ordered, quantities, prices, shipping fees, order status, and order history.
Payment information: payment intent details, charge records, receipt links, and related payment records where applicable.
Support and operational information: messages, complaints, return or refund review details, and delivery coordination notes.
Technical and browser information: session cookies, theme preference cookies, cart state, selected address state, and basic browser or device information needed to operate the service.

How We Use Information

To create and manage your account and verify your mobile number using OTP.
To let you save addresses, estimate delivery charges, and place orders.
To review, finalize, and fulfill orders, including packaging and courier coordination.
To maintain payment records and resolve payment-related customer support requests.
To respond to support, complaint, cancellation, return, and refund requests.
To prevent fraud, operational misuse, and delivery or payment disputes.

How We Share Information

We do not sell customer personal data. We may share relevant information only with:

Courier and logistics partners that need recipient, address, and delivery contact details.
Payment-related service providers or internal reconciliation workflows used to maintain charge and receipt records.
Technology and hosting providers that support operation of the platform.
Government authorities, regulators, courts, or law enforcement where required by law or to protect legal rights.

Cookies and Browser Storage

We use cookies and similar browser storage to maintain login sessions, remember theme preferences, preserve cart and selected-address state, and support normal operation of the site. You can manage cookie settings from your browser, but some parts of the service may stop working correctly if they are disabled.

Data Retention

We keep account, address, order, payment, and support records for as long as reasonably necessary to run the business, maintain service history, resolve disputes, comply with legal requirements, and protect against fraud or operational abuse. Different categories of records may be retained for different periods.

Your Choices

You can update your profile details and saved addresses from your account.
You may request account closure or deletion, subject to legal, accounting, fraud-prevention, and operational retention needs.
You can contact us if you need clarification about personal information we hold about your account.

Security

We use reasonable administrative and technical safeguards for account, order, and payment-related data. No online service is completely risk-free, so you are responsible for keeping your password, OTP, and device access confidential.

Contact

For privacy-related questions, contact support@weshopnepal.com or call +977-9705459766. Support hours are 10am - 7pm (Sun - Fri).