Terms of Service - We Shop

1) Who we are and scope

These Terms & Conditions govern your use of We Shop, including weshopnepal.com and related services. We Shop operates as a Nepal-based online store with our own product listings and inventory workflow for stationery, sports goods, and educational supplies.

Business contact details: 102, Bulbule Marg, Baneshwor-10, Kathmandu, Nepal | PAN 124356746 | support@weshopnepal.com | +977-9705459766.

2) Accounts and access

You must provide accurate account and delivery information when using the service.
Account access is tied to your mobile number and password, and certain actions may require OTP verification.
You are responsible for keeping your password, OTP, and account access secure.

3) Orders and acceptance

Placing an order is an offer to buy products from us. It does not guarantee acceptance, dispatch, or availability.
We may refuse or cancel an order before fulfillment because of stock issues, obvious pricing or listing errors, suspected misuse, or delivery feasibility concerns.
We may contact you if we need to verify delivery details, payment information, or another issue related to your order.

4) Pricing and checkout

For new orders, checkout shows the item total, shipping charge, and total payable before you place the order.
Shipping charges depend on your delivery address and the delivery option shown at checkout.
Eligible Kathmandu Valley addresses may see a free-shipping option at checkout.
Your order details page shows the final payable amount for the order.
If we discover an obvious pricing or shipping error before fulfillment, we may correct it or cancel the order before dispatch.

5) Payments

Cash on Delivery is the primary payment option shown during checkout.
The final payable amount shown on the order is due when the order is delivered, unless we agree another payment method with you separately.
If we offer another payment method for a specific order, we will confirm the amount due and payment instructions directly with you before dispatch.
We do not store card or wallet credentials on the platform.

6) Shipping and delivery

We deliver across Nepal.
Free shipping is available only for eligible Kathmandu Valley delivery addresses when shown by the platform.
For courier delivery, the shipping charge shown at checkout is calculated from your delivery location and delivery option.
Courier pricing may be based on the selected delivery address and available delivery service for that order.
Free-shipping orders may take up to 7 business days depending on order quantity and delivery location.
Delivery timelines are estimates only. Delays can occur because of location, courier capacity, weather, holidays, public restrictions, or address verification issues.
You must provide complete and accurate delivery details. Some addresses may require city and zone details before checkout can continue.

7) Cancellations, returns and refunds

You may cancel an order before packaging starts. Once packaging starts, cancellation is no longer available through the normal order flow.
After delivery, you may contact us to request a return, replacement, or refund for the wrong item, a damaged or defective item, or an item materially different from its listing.
Approval depends on item condition, the issue reported, and the supporting information provided.
We do not guarantee instant or automatic approval for every return or refund request.
If a refund is approved, it may be processed through the original payment or collection channel, or another method agreed with you.

8) Products and availability

We try to keep product titles, descriptions, images, variants, and pricing accurate, but mistakes can occur.
Product colors, packaging, or minor presentation details may vary from images or descriptions.
Stock availability is not guaranteed until the order is accepted for fulfillment.

9) Acceptable use

You must not use the site for fraud, abusive order placement, payment misuse, scraping, disruption, or unlawful activity.
You must not submit false delivery details, fake payment evidence, or misleading support claims.
We may suspend, block, or refuse service for misuse or policy violations.

10) Intellectual property

Site content, branding, product presentation, design elements, and software components are owned by or licensed to We Shop and may not be copied, republished, or used without permission unless allowed by law.

11) Disclaimers and liability

The service is provided on an as-available basis.
We do not guarantee uninterrupted access, error-free operation, or exact delivery timing.
To the extent permitted by law, our liability is limited to the amount paid for the affected order or item.

12) Privacy and communications

We process personal information according to our Privacy Policy and applicable Nepal law.
You agree that we may send transactional messages related to OTP verification, orders, delivery, payments, and support.
We may contact you to resolve operational issues with an order.

13) Governing law

These Terms are governed by the laws of Nepal.
Any dispute that cannot be resolved through support handling will be subject to the jurisdiction of the competent courts of Kathmandu, Nepal.

14) Contact

For questions about these Terms, contact support@weshopnepal.com or call +977-9705459766.