Shipping & Delivery Policy

Last updated: 22 April 2026

This page explains shipping charges, delivery coverage, and delivery timing for orders placed on We Shop. It should be read together with our Terms & Conditions.

Delivery Coverage

• We deliver across Nepal.
• Estimated delivery time is 0–8 business days, depending on destination, courier coverage, weather, public restrictions, and package profile.

Shipping Charges at Checkout

• At checkout, you will see the shipping charge and payable amount before you place a new order.
• Courier shipping charges are determined from the delivery address, selected delivery option, and package or courier weight slab where applicable.
• Your order details page shows the shipping fee included in the current payable amount recorded for the order.

Free Shipping Eligibility

• Free shipping is available only for eligible Kathmandu Valley delivery addresses when shown at checkout.
• Free-shipping orders may take up to 7 business days depending on order quantity and delivery location.
• Free shipping is not guaranteed for all addresses in Nepal.

Address Requirements

• Customers must provide complete and accurate delivery details so we can fulfill the order.
• Some orders may require city and zone selection before checkout can continue.
• Incorrect or incomplete address information may delay delivery or require support follow-up.

Payment and Delivery

• Cash on Delivery is the primary payment option shown during checkout.
• For Cash on Delivery orders, the payable amount shown for the order is collected on delivery.
• If support offers an alternative payment method for a specific order, it will be communicated clearly before dispatch.

Tracking and Delivery Updates

• Packaging and shipment updates become visible after fulfillment activity starts.
• Tracking details are shown where available from our courier partner records or order tracking records.

Failed or Delayed Delivery

• Delivery can be delayed by incomplete address details, customer unavailability, courier issues, weather, or operational backlog.
• If we cannot complete delivery using the provided details, we may contact you for clarification.

Contact

For shipping-related support, contact support@weshopnepal.com or call +977-9705459766. Support hours are 10am - 7pm (Sun - Fri).