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Return & Refund Policy

Last updated: 15 March 2026

Returns, replacements, and refunds on We Shop are reviewed by our support and operations team. This policy explains the current support process and should not be read as an automatic self-serve return promise.

Order Cancellation Before Packaging

  • Customers may cancel an order only while the order is still eligible for cancellation and packaging has not started.
  • Once packaging starts, customer cancellation is no longer available through the order workflow.

Return Review After Delivery

  • Return or refund requests are reviewed after delivery or order completion.
  • We may ask for photos, an order number, a description of the issue, and contact details before reviewing the case.
  • Approval depends on the product condition, the reported problem, available evidence, and operational feasibility.

Situations We May Review

  • Wrong item delivered.
  • Item delivered in damaged or defective condition.
  • Material mismatch between the delivered product and the listing description.

Situations That May Not Be Approved

  • Damage caused after delivery because of misuse, negligence, or improper storage.
  • Products that have clearly been used, altered, or incompletely returned.
  • Requests without enough information for us to review the case fairly.

Replacement or Refund Outcome

  • If a claim is approved, we may offer replacement, partial resolution, or refund depending on stock, item condition, and the nature of the issue.
  • If a refund is approved, it may be processed through the original payment or collection channel, or through another channel agreed during support handling.
  • We do not publish a fixed refund timeline here because processing time can vary by payment method, verification needs, and operational review.

How to Contact Us

  • Contact our support team at support@weshopnepal.com or call +977-9705459766.
  • If return support is available in your order details page, you may also use that flow to submit the issue for review.

Important Note

We do not currently offer guaranteed instant self-serve return approval. Every return, replacement, or refund outcome is reviewed case by case.