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Shipping & Delivery Policy

Last updated: 15 March 2026

This page explains how delivery estimates, shipping charges, and order fulfillment are handled on We Shop. It should be read together with our Terms & Conditions.

Delivery Coverage

  • We deliver across Nepal using our own operational workflow and partnered courier services.
  • Service quality and timeline can vary depending on the destination, courier coverage, weather, public restrictions, and package profile.

Shipping Estimates and Charges

  • Courier delivery charges are estimated from the selected city and zone during checkout.
  • The amount shown during checkout is an estimate and may change after package weight, quantity, or exact location is reviewed.
  • If pricing is revised, the order record will reflect the current payable total.

Free Shipping Eligibility

  • Free shipping is available only for eligible Kathmandu Valley addresses when shown by the platform.
  • Free-shipping orders may take up to 7 business days depending on order quantity and delivery location.
  • Free shipping is not guaranteed for all addresses in Nepal.

Address Requirements

  • Customers must provide accurate address details so we can estimate delivery and fulfill the order.
  • Some orders may require city and zone selection before checkout can continue.
  • Incorrect or incomplete address information may delay delivery or require support follow-up.

Order Processing and Packaging

  • Orders are reviewed after placement and may be repriced before the final payment window opens.
  • Orders do not need to be fully paid at checkout in the current order flow.
  • If packaging starts before online payment is completed, the order continues as Cash on Delivery.

Tracking and Delivery Updates

  • Packaging and shipment updates become visible after fulfillment activity starts.
  • Tracking details are shown where available from our operational flow or courier partner records.

Failed or Delayed Delivery

  • Delivery can be delayed by incomplete address details, customer unavailability, courier issues, weather, or operational backlog.
  • If we cannot complete delivery using the provided details, our team may contact you for clarification.

Contact

For shipping-related support, contact support@weshopnepal.com or call +977-9705459766.